The Plan Order will form the part of the Agreement only if the same has been acknowledged by Secure Bit Technologies in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the Secure Bit Technologies Portal (defined below), or obtain Services (defined below).
“You" means you individually, any person, company, partnership or sole trader business including any employer that you are acting on behalf of.
“Secure Bit Technologies"
“Secure Bit Technologies" is the service mark and trading name of Secure Bit Technologies Pvt. Ltd. All references to Secure Bit Technologies refer to Secure Bit Technologies Pvt. Ltd..
“Subscription Based Plans"
Subscription Based Plans are tenured Subscription plans offered by Secure Bit Technologies that are active for a specified period and will not include any incident based plans such as Per Incident Plan or the like.
“SERVICES" AND “SECURE BIT TECHNOLOGIES PORTAL" All references to “Services" refer to any Secure Bit Technologies service plan that you enter into with Secure Bit Technologies through use of the Secure Bit Technologies web portal located at www.securebitin.com (the “Secure Bit Technologies Portal") or by calling the Secure Bit Technologies phone number mentioned on the web portal. These Terms and Conditions govern all plans available through the Secure Bit Technologies Portal, and any use of the Secure Bit Technologies Portal. In the event of any conflict these Terms and Conditions control any Plan Order form that you submit requesting Services (“Plan Order").
“MATERIALS" “Materials" means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the Secure Bit Technologies Portal are the proprietary and copyrighted work of Secure Bit Technologies and/or its suppliers. The definition of “Materials" does not include the design or layout of the www.securebitin.com Web site or any other Secure Bit Technologies owned, operated, licensed or controlled site.
“SOFTWARE" “Software" means a computer program of any kind, whether owned by Secure Bit Technologies or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both Secure Bit Technologies Software and Third Party Software.
COOLING OFF PERIOD means the period defined in clause 7.2 below.
5.1 Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. Secure Bit Technologies has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.
5.2 You understand that certain Service Plans may have onetime fee including, but not limited to Service Fee and/or Activation Fee. This fee will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order or in accordance with the Cooling Off Period (see below).
5.3 When you purchased the Service, you agreed to specific price and plan, which may have included a term of one, two or three years (Term Plan). Similarly, some plans may offer a discount on the Service if you sign up for other Secure Bit Technologies services (Bundle Discount). You agree to the applicable term in relation to the Service and /or the bundled services you have ordered. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the term expires; (2) you drop one of the Secure Bit Technologies services you were required to purchase to receive the special rate; or (3) You terminate the agreement/Service before the expiry of the term.
6.1 You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize Secure Bit Technologies to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Secure Bit Technologies and/or any other company who bills products or services, or acts as billing agent for Secure Bit Technologies to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full.
6.2 You agree to provide Secure Bit Technologies with updated credit card information upon Secure Bit Technologies’ request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Secure Bit Technologies nor any Secure Bit Technologies affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enrol, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Secure Bit Technologies’ option, to the account number provided for such automatic payment or electronic funds transfer plan.
6.3 When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional USD15.00.
7.1 You will be dealing with Secure Bit Technologies as a consumer (Consumer) if you purchase the Services for your personal benefit and do not use the Services for commercial purposes in a business.
7.2 Consumers have the right to this Agreement at any time up to the end of seven working days after the day (the Cooling Off Period) on which the Agreement is concluded (i.e Secure Bit Technologies accepts your order), subject to the following provisions. A working day is any day other than weekends and bank or other public holidays.
7.3 The Consumer does not have the right to cancel the Agreement if the supply of the Services begins by the Consumer requesting performance of the Services before the end of the seven working day cancellation period.
7.4 To exercise the right of cancellation, the Consumer must give written notice to the Secure Bit Technologies by email, at the Suppliers email address as follows: email@example.com setting out your name, address, plan description and any order number.
7.5 Once the Consumer has notified the Secure Bit Technologies that the Consumer is canceling the Agreement, Secure Bit Technologies will within 30 days refund or re-credit to the Consumer any sum that has been paid by the Consumer or debited from the Customers credit card for the Services.
7.6 After the Cooling Off Period you may only terminate the Agreement in line with the refund policy set out below.
8.1 To www.securebitin.com, customers’ satisfaction is of great importance. If you are not satisfied with our services then let us know we will try our best to resolve your problem with the highest priority. But even then if you are not satisfied, Secure Bit Technologies offer a full refund to our customers, if refund request is made within 30 days of purchase of our package. We will retain credit/debit processing charges.
After 30 days the subscription is 100% not refundable & Secure Bit Technologies is not liable to offer any chargeback or refund to the customer after the expiry of 30 days from the date of purchase. The refund process usually takes 2 weeks and at times would take one month to forty-five days during peak season from the date of the actual charge. For further information or query please email us at firstname.lastname@example.org
Money Back Guarantee: If our technicians are not able to resolve all the issue reported on first call, you are eligible to claim a full refund within 30 days.
For urgent refunds, please send an email to email@example.com with your purchase and contact details.
9.1 Secure Bit Technologies will call you prior to the expiry of your Service/plan and inform you that your plan will automatically renew for another year on the anniversary of you contracting with Secure Bit Technologies.
9.2 Your credit card will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with Secure Bit Technologies.
9.3 If you would like to opt out of the ‘Auto Renewal’, please call us at our helpdesk given above and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your Service.
13.1 Though Secure Bit Technologies has no limits on the amount of telephone or online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber’s use of the support services for the subscription based plans are subject to Secure Bit Technologies’ “fair use" policy. Under this policy, if at any time, in Secure Bit Technologies’ sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then Secure Bit Technologies reserves the right to suspend or terminate Subscriber’s Subscription Services.
13.2 Secure Bit Technologies reserves the right to suspend or terminate any Subscription Services of any Subscriber that Secure Bit Technologies, in its sole discretion, determines are being used: (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System.
13.3 User may terminate the Service at any time by giving written or electronic notice to Secure Bit Technologies; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.
17.1 If you are not currently subscribed for a Service, then you are regarded as a “Guest". Usage of the Secure Bit Technologies Portal by current Secure Bit Technologies customers outside of the scope of a Service specified under an applicable Plan Order is also treated as a “Guest".
17.2 As a Guest you may use the Secure Bit Technologies Portal and Materials specifically designated as available to guests on the Secure Bit Technologies Portal for the limited purposes of: (a) deciding whether to subscribe to the Services provided by Secure Bit Technologies, (b) registering with Secure Bit Technologies and submitting Plan Orders only.
17.3 The foregoing license grant is a non-exclusive revocable license.
20.1 In connection with obtaining Services, you agree that you will:
(a) Cooperate with the Secure Bit Technologies Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician’s instructions. You must confirm that the following conditions are true:
The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals; You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident; The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with Secure Bit Technologies support personnel.
Software/Data Backup: You understand and agree that Secure Bit Technologies shall under no circumstance be responsible for any lost or corrupted software or data. Secure Bit Technologies strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
Account, Password, and Security: For you to submit a Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify Secure Bit Technologies immediately of any unauthorized use of your account or any other breach of security. Secure Bit Technologies will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Secure Bit Technologies or another party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder.
21.1 You hereby acknowledge that circumstances outside of Secure Bit Technologies’ reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in Secure Bit Technologies’ ability to schedule a support session. You agree that Secure Bit Technologies shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays and Secure Bit Technologies will endeavour to provide the Services as soon as it can and will update you accordingly on the timescale that the Services will be provided.
21.2 Secure Bit Technologies or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
any item or activity not covered by the terms of a Plan Order. service beyond the duration limitations identified in your Plan Order. problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control. Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan.
Problems that may and do result from:
External causes such as accident, abuse, misuse, or problems with electrical power. Usage that is not in accordance with product instructions provided by manufacture. Failure to follow the product instructions provided by manufacture or failure to perform preventive maintenance; or Problems caused by using accessories, parts, or components not compatible with the product. Non Compliance with the Secure Bit Technologies technician instructions for resolving the query.
23.1 For your convenience, Secure Bit Technologies may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of : (a) the terms of the end user license agreement (“EULA"), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions.
23.2 The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil penalties. Violators will be prosecuted to the maximum extent possible.
23.3 No logo, graphic, sound or image from any Secure Bit Technologies Web site may be copied or retransmitted unless expressly permitted by Secure Bit Technologies. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.
24.1 In connection with our Service, we may provide to you, the use of certain software which is owned by Secure Bit Technologies or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose.
24.2 The Software may be accompanied by a EULA from Secure Bit Technologies or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.
25.1 With regard to any Software made available to you by Secure Bit Technologies through the Secure Bit Technologies Portal for which your acceptance of a separate license agreement is not required (“Secure Bit Technologies Software"), you are hereby granted a revocable, non-exclusive, non-transferable license by Secure Bit Technologies to use the Secure Bit Technologies Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the Secure Bit Technologies Software.
25.2 You agree that the Secure Bit Technologies Software is the confidential and proprietary information of Secure Bit Technologies or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the Secure Bit Technologies Software, or otherwise reduce the Secure Bit Technologies Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the Secure Bit Technologies Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the Secure Bit Technologies Software. You acknowledge that this license is not a sale of intellectual property and that Secure Bit Technologies or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the Secure Bit Technologies Software and related documentation, as well as any corrections, updates and upgrades.
25.3 The Secure Bit Technologies Software may be used in the United Kingdom only, and any export of the Secure Bit Technologies Software is strictly prohibited.
25.4 Your license to the Secure Bit Technologies Software shall remain in full force and effect unless and until terminated by Secure Bit Technologies, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and the Secure Bit Technologies Software and immediately delete the Secure Bit Technologies Software from your computer
26.1 As part of the Services, Secure Bit Technologies may suggest that you acquire, install and use certain third party software (“Third Party Software"). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether Secure Bit Technologies assists you in the acquisition, installation, and/or use of Third Party Software. Secure Bit Technologies has no rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.
26.2 To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment.
26.3 You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
28.1 IN NO EVENT SHALL SECURE BIT TECHNOLOGIES BE LIABLE TO YOU OR TO ANY OTHER PERSON OR ENTITY, IN ANY MANNER (INCLUDING NEGLIGENCE) FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, ACTUAL, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST INCOME, REVENUE OR PROFITS, LOST OR DAMAGED DATA, OR OTHER COMMERCIAL OR ECONOMIC LOSS, THAT RESULT FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES, EVEN IF SECURE BIT TECHNOLOGIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES ARE FORESEEABLE. YOU AGREE THAT THIS LIMITATION WILL APPLY TO ALL SERVICES, CONTENT, GOODS OR SERVICES AVAILABLE THROUGH THIS WEBSITE. IN THE EVENT THAT THE APPLICABLE LAW DOES NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR DAMAGES, YOU AGREE THAT IN NO EVENT SHALL SECURE BIT TECHNOLOGIES TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION OF ANY KIND, IN RESPECT OF ONE CLAIM OR A SERIES OF CONNECTED CLAIMS EXCEED THE SUM OF $300.
28.2 SOME OF THE SECURE BIT TECHNOLOGIES SERVICE PLANS COME WITH A 14- DAY LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANS. THIS 14- DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC SERVICE PLAN WHICH IS IN ADDITION TO THE TERMS AND CONDITIONS IN THIS DOCUMENT
28.3 SECURE BIT TECHNOLOGIES AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED “AS IS" WITHOUT WARRANTY OF ANY KIND WHATSOEVER. Secure Bit Technologies AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
28.4 THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. SECURE BIT TECHNOLOGIES AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.
28.5 IN NO EVENT SHALL SECURE BIT TECHNOLOGIES AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.
28.6 This clause 28 shall not limit or affect Secure Bit Technologies liability resulting from any products sold through the Website being found to be unsafe or if something Secure Bit Technologies does negligently causes death or personal injury.
31.1 If any provision of these Terms and Conditions be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms and Conditions shall remain in full force and effect.
31.2 Secure Bit Technologies’ failure to enforce any provision of the Terms and Conditions shall not be deemed a waiver of such provision nor of the right to enforce such provision.
33.1 Secure Bit Technologies reserves the right to amend these Terms and Condition, and the Secure Bit Technologies Portal at any time by (a) posting a revised version of the Terms and Conditions on the Secure Bit Technologies Portal (http://www.securebitin.com/terms.php), or by (b) sending information regarding any amendment to the Terms and Conditions to the email address you provide to Secure Bit Technologies in connection with registration.
33.2 You are responsible for regularly reviewing the Secure Bit Technologies website to be notified of any amendments to the Terms and Conditions. Your use of the Secure Bit Technologies Portal, or the Services after an amendment to the Terms and Conditions shall be deemed acceptance by you of the amended Terms and Conditions.